We collect and use personal data for various purposes. When you make an enquiry or booking through email, phone or our website, we gather details such as your name, email, phone number, address, and payment information. This data helps us fulfil our contractual obligations and provide the services you requested. If a travel agent or tour operator contacts us on your behalf, we collect similar details to promote our business and manage enquiries.

We also collect preferences for receiving news updates and participation in competitions based on your consent or our legitimate interest in business promotion. Dietary requirements are gathered during bookings or events to cater to your needs.

When you connect with us on social media, we collect your handle, name, and email to respond to your queries and arrange bookings. Technical information about your website usage is collected via cookies to improve our site.

When visiting our restaurant, we collect personal details, dietary requirements, and identification information to fulfil contracts and comply with legal obligations. We also gather your car registration number when you check in with a vehicle. Login information and device details are collected when you use our free Wi-Fi to ensure security. CCTV footage is used for safety purposes.

We note your preferences and typical orders during regular visits to provide tailored services. This information may be shared within our group to ensure consistent service across locations.
Under data protection laws, you have rights to access, correct, erase, restrict, or transfer your personal data, and to object to or withdraw consent for its use. You can also file complaints with the Information Commissioner’s Office.

Your data storage location depends on the venue you interact with. Data transferred outside the UK/EU is given extra protection as required by law. Personal data is retained only as long as necessary for its intended purposes, after which it may be anonymised for indefinite use.

We share your data with analytics providers, event organisers, regulators, prospective buyers, travel operators, and third-party service providers. For a list of sub-processors, contact data@ennismore.com. We welcome your feedback and suggestions which can be sent to the same email address.

Last updated September 2021.